Goleman explains why people with high IQs struggle and those with low IQs do unexpectedly well, based on pioneering brain and behavioural research. These characteristics, which include self-awareness, self-discipline, and empathy, add up to a unique way of thinking—and they are not fixed at birth. Emotional intelligence, while moulded by early events, may be maintained and enhanced throughout adulthood, with immediate advantages to our health, relationships, and job.
